Media Canada Technologies Supporting Center

Q. Application & Form

1. New Account Form 2. Credit Card Form 3. RMA Form
Q. Environmental Handling Fees
Q: I have a defective product with an invoice date of 4 weeks old or more, how can I get a faster turnaround time?

A: Media Canada recommends returning the product(s) directly to the manufacturer. A complete list of Vendor Contacts can be found on our website.
Q: How to download the RMA form?

Please download our RMA form, and send it to us once you fill out it. Email: yvonne@canadamedia.ca
Q: I sent Media Canada my defective product, how can I check the status?

A: Please log in to https://www.canadamedia.ca with your password and click RMA inquiry.
Q: I have an RMA product sent in for repair, how soon will I receive my product back?

A: Not all vendors have the same policy so repair turnaround times may vary from 2 – 6 weeks. ASI recommended that whenever possible customers return product(s) directly to the manufacturer for direct service to eliminate additional processing time thus expediting quicker product return.
Q: How soon can I get an RMA number once I submit my request?

A: Within 1 business day. If you do not receive an RMA number, please contact your Media Canada customer service representative.
Q: How can I check the status of my RMA request?

A: Click RMA Status and enter your customer number to initiate an inquiry.
Q:How much time do I have to send in my RMA once I have been issued an RMA number?

A: Once you obtain an RMA number, products must be returned within 10 working days. After 10 working days, the RMA will be canceled and you must obtain a new RMA number.
Q: Who is responsible for filing a damage claim?

A: Media Canada is responsible and is the only one that can file the claim on a damaged shipment with the freight carrier.
Q: What happens if the product is past the ASI one year warranty policy?

A: You will need to send the product(s) directly to the manufacturer. A complete list of Vendor Contacts can be found on our website.
Q: Why did I receive a different RMA product than the item I sent in?

A: If we do not have the product available we may offer an equivalent substitute. ASI will confirm substitution with you either verbally or in writing prior to the replacement unit being shipped.
Q: I cannot find the invoice for the product(s); can Media Canada still process the RMA?

A: Media Canada will proactively research the purchase to determine warranty before notifying you if an item cannot be verified.
Q. RMA Policies

RMA Return Process 1. Download the RMA form from the Below link 2. Fill in RMA form as much information (including Item ID, Invoice#, and defective reason etc.) as possible. 3. Send the form along with subject line “RMA request” to yvonne@canadamedia.ca 4. Wait for RMA department to provide RMA#. 5. Ship defective products, the form along with the RMA# provided. 6. Wait for process. 7. Customer will be notified when RMA is complete. RMA Return Policy Exchange within 7 days if merchandise is defective only. No Cash Refund, store credit only. a 25% restocking charge will be applied to the approved return. Removal of warranty stickers on the merchandise will void the warranty. Goods remain the property of Media Canada Technologies until paid in full. All hygiene products are C.O.D. and no exchange or refund.
Q. General Warranty Policies

Unless specified, otherwise all products are sold with one-year parts and labor warranty against defects in material and workmanship. This warranty does not cover defects caused by misuse or any physical damages via shipping or by the customer. Media Canada Technologies will not, whether expressed or implied, be liable for any damages resulting from the use of our products. All warranty returns are subject to the RMA return policy.
Q. Does the price on our website include tax?

All prices do not include any applicable sales taxes. Prices are subject to change without prior notice.
Q. How to open a new account?

Requirements Completed Media Canada Technologies New Account Application Form. (you can download below "Account Application Form", email us by mct@canadamedia.ca or fax to us at 905-940-6668.) Provincial Tax Exemption Certificate/Tax Information Voided Pre-Printed Company Cheque (mandatory for Net Terms requests) 2. Once your information is received and verified, we will inform you if you qualify for an account. All accounts are initially set up with credit card terms, but net terms are available upon request, subject to approval.
Q. Shipping/ Pick up Policies

1. Cut off time for a shipping order is 3:30pm on each business day. Cut off time for a big shipping order(such as shipment by skid) is minimum one day earlier. Buyer needs to order in advance if Buyer wants to pickup. Otherwise Buyer will wait for the order for a longer time or there may be out of stock. 2. If a Product is delivered in damaged condition or in wrong product or in wrong quantity, Buyer must notify Media Canada Technologies' Customer Service and request an RMA or replacement within two (2) business days of receipt of such Product. Failure to notify Media Canada Technologies' Customer Service and request an RMA or replacement within such time shall be deemed an acceptance of the Product as of the date of shipment. 3. If a Product is delivered in damaged condition, Buyer should take pictures of the danaged shipment package/products and send the pictures to Media Canada Technologies' Customer Service as proof within two (2) business days of receipt of such Product. Media Canada Technologies will claim for compensations from the Courier of this shipment. Failure to send the above pictures to Media Canada Technologies' Customer Service within such time shall be refused to do RMA or replacement.
Q: How do I place a new order?

To add a new order follow these steps: 1. Download “Credit Card Form" 2. Contact us for quotes by Email: yvonne@canadamedia.ca or Tel: 1-905-889-8862 EXT:103 3. Place your order
Q: Why is the price different between our website and flyer?

We are doing our best to offer the best price, and our members will receive our flyer each week with a special price.
Q. Pre- Sale Service

For any Whole Sale order please either call us at (905) 889 - 8862 Ext. 103 or Email at yvonne@canadamedia.ca For any Online order, We only accept Wire Transfer Currently.
Q. Return Policy

A: 1. Exchange within 7 days if merchandise is defective only. 2. No Cash Refund, store credit only. 3. A 25% restocking charge will be applied on approved return. 4. Removal of warranty sticker on merchandise will void the warranty. 5. Goods remain the property of Media Canada Technologies until paid in full. 6. All hygiene products are C.O.D. and no exchange or refund.
Q: How to recover the password if you forget your current password？

A: Please contact us by chat at our website, We will authorize our customers to reset their password.